Simple guidelines for using our website and services.
These Terms of Use explain the general conditions for accessing and using our website, browsing products, interacting with website features, and using the services we provide. By using the website, you agree to use it responsibly and in a way that does not interfere with other customers, the operation of the store, or the security of our services.
1. USING OUR WEBSITE
You may use our website to browse products, learn about product features, place orders, review store information, and contact us for assistance.
You are expected to use the website for legitimate personal shopping and informational purposes. You should not use the website in a way that disrupts its operation, interferes with another visitor's experience, attempts to gain unauthorized access to systems or information, or misuses the services we provide.
We may update, improve, reorganize, or change parts of the website as our products and customer experience develop.
2. WEBSITE INFORMATION
We aim to keep information on the website clear, useful, and reasonably accurate. This includes product descriptions, images, pricing, availability, shipping information, promotional content, and customer service information.
Occasional errors, omissions, or outdated information may occur. If we identify information that requires correction, we may update the relevant content.
Website information should be reviewed together with the product instructions and applicable store policies when making a purchase or using a product.
3. PRODUCT INFORMATION
Product pages are intended to help customers understand product characteristics, intended uses, directions, and other relevant information.
Product colors, packaging, appearance, or presentation may vary slightly from images displayed on a screen because of photography, display settings, packaging updates, manufacturing variations, or other practical factors.
Customers should read product directions carefully and use oral-care products only as intended. Product information provided through the website is not a substitute for professional dental or medical advice.
4. ORAL-CARE INFORMATION
Our website may include general information about oral-care routines, cosmetic whitening, color-correcting products, toothpaste, product features, or related topics.
This information is provided for general shopping and educational purposes. Individual oral-care needs can vary, and general website content cannot take into account every person's dental condition, sensitivity, health history, or individual circumstances.
If you have a specific dental concern, unusual symptoms, significant sensitivity, or questions about whether a product is appropriate for you, consider seeking guidance from a qualified dental professional.
5. PRICING AND CURRENCY
All prices and transactions on our website are presented in USD.
Prices may change as products, promotions, inventory, and store offers change. The price shown during checkout is the price used for the transaction, subject to any valid promotion applied before the purchase is completed.
If a payment provider converts a USD transaction into another currency, the provider may use its own exchange rate or conversion process. Provider-level conversion practices are separate from the prices displayed by our website.
6. PROMOTIONS AND DISCOUNTS
We may offer discounts, promotional pricing, special offers, or promotional codes.
Promotions may apply only to selected products or require certain checkout conditions. Different promotions may not always be combined.
Promotional information may be changed or discontinued as store offers evolve. Customers should review the price and discount shown during checkout before completing a purchase.
7. ORDERS AND PURCHASES
Purchases made through the website are also subject to our Terms of Purchase and other applicable store policies.
Customers are responsible for reviewing order details and providing accurate payment, shipping, and contact information during checkout.
Orders are generally prepared for shipment within 1 to 3 days, and estimated delivery is generally 6 to 12 days after shipment.
8. WORLDWIDE SHIPPING
Products purchased through our website qualify for free worldwide shipping.
Applicable duties and tariffs associated with delivery are covered by us, so customers are not expected to pay additional import duties or tariff charges for their order.
Shipping and delivery details are explained further in our Shipping Policy.
9. RETURNS AND REFUNDS
We provide a 60-day return period subject to the eligibility conditions described in our Refund Policy.
Once an eligible refund has been processed, it generally takes 5 to 10 days for the funds to appear through the original payment method. Processing time may vary depending on the payment provider or financial institution.
Customers should contact us through the Contact Us page before returning an item and follow the applicable return instructions.
10. ACCOUNTS AND CUSTOMER INFORMATION
If the website allows customers to create an account or save information, customers are responsible for providing accurate information and maintaining appropriate control over their account access.
Do not intentionally provide false information, impersonate another person, or use payment or contact information that you are not authorized to use.
If you believe that your account or order information has been used without authorization, contact us through the Contact Us page.
11. ACCEPTABLE USE
You may not use the website to intentionally disrupt store operations, interfere with website performance, attempt unauthorized access, distribute harmful software, submit fraudulent transactions, misuse promotions, manipulate customer service processes, or engage in activity designed to harm the store or other users.
Automated activity that places unreasonable demands on the website or attempts to collect information in a way that disrupts normal operation may be restricted.
We may take reasonable steps to protect the website, customers, transactions, and store systems when suspicious or abusive activity is identified.
12. REVIEWS, MESSAGES, AND SUBMITTED CONTENT
If the website allows you to submit reviews, messages, feedback, photographs, or other content, the information you submit should be relevant, accurate to your experience, and appropriate for the intended feature.
Do not submit content that is intentionally deceptive, abusive, threatening, harmful, impersonates another person, contains unauthorized personal information about someone else, or is designed to manipulate the shopping experience.
We may moderate or remove submitted content when reasonably necessary to maintain the quality, security, and usefulness of the website.
13. WEBSITE CONTENT AND DESIGN
The website may contain product photographs, graphics, written descriptions, layouts, design elements, videos, icons, and other materials used to present the store and its products.
Website content is intended for personal browsing and shopping. It should not be copied, republished, reproduced, or commercially reused in a way that misrepresents its source or interferes with our store.
You may share ordinary links to publicly accessible pages when doing so does not falsely suggest a partnership, endorsement, or official relationship.
14. THIRD-PARTY SERVICES
Some website functions may rely on services provided by other companies, such as payment processing, shipping, website technology, analytics, communication tools, or social platforms.
When you interact directly with an external service, that service may operate according to its own practices and terms.
We aim to use service providers that support the operation of the store, but we do not control every independent feature, system, or external destination operated by another company.
15. WEBSITE AVAILABILITY
We aim to keep the website accessible and functional, but uninterrupted availability cannot always be guaranteed.
Maintenance, technical problems, service-provider interruptions, security updates, network conditions, or other operational circumstances may temporarily affect access to parts of the website.
We may update, suspend, modify, or remove website features when reasonably necessary for maintenance, security, performance, or improvement.
16. PRODUCT AVAILABILITY
Products displayed on the website may become unavailable because of inventory changes, demand, fulfillment conditions, or other operational factors.
Displaying a product does not guarantee that it will remain available indefinitely.
If an item becomes unavailable after an order is placed, we may contact the customer and provide an appropriate resolution, which may include cancelling the unavailable item and processing the applicable refund.
17. RESPONSIBLE PRODUCT USE
Customers should use products according to their directions and intended purpose.
Individual experiences may vary. If a product causes significant discomfort or an unexpected reaction, discontinue use and seek appropriate professional guidance when necessary.
The website and customer service team can provide general product and order information but do not provide professional dental or medical diagnosis or treatment.
18. SECURITY AND FRAUD PREVENTION
We may use reasonable measures to protect the website, customers, transactions, and store operations from suspicious or unauthorized activity.
Some orders, account activities, return requests, or refund requests may require additional verification when information appears inconsistent or unusual.
Verification is intended to reduce unauthorized transactions, fraudulent activity, and misuse of customer service or store processes.
19. CUSTOMER SERVICE
Questions about products, orders, shipping, returns, refunds, website use, or other store matters should be submitted through the Contact Us page.
When contacting us about an order, provide the relevant order information and a clear description of the issue. Depending on the situation, additional information may be requested to help us review the request.
We aim to communicate clearly and respectfully and ask customers to do the same when interacting with our support team.
20. WEBSITE CHANGES
We may update the website to improve design, navigation, product presentation, performance, security, or the overall customer experience.
Features, categories, product pages, promotional sections, or other parts of the website may be added, changed, reorganized, or removed.
Changes to website presentation do not automatically alter completed orders. Purchase-related matters are handled according to the terms and policies applicable to the transaction.
21. LINKS AND EXTERNAL CONTENT
The website may contain links or integrations that lead to services or content operated by other providers.
External websites may have different content, privacy practices, availability, or user experiences. Customers should review information provided by those services when choosing to interact with them.
A link to an external destination does not necessarily mean that we control all information, services, or activities available there.
22. MISUSE OF THE WEBSITE
We may restrict access to website features or customer service processes when there is reasonable evidence of fraudulent activity, repeated abuse, unauthorized access attempts, intentional disruption, or other serious misuse.
We may also review transactions or requests when necessary to protect customers and maintain a fair shopping environment.
These measures are intended to support legitimate customers and preserve the reliability of the website and its services.
23. POLICY RELATIONSHIP
These Terms of Use should be read together with the other policies available on our website.
The Terms of Purchase provide more detailed information about completing a purchase. The Shipping Policy explains fulfillment and delivery. The Refund Policy explains return and refund procedures. The Privacy Policy explains how information may be handled. The Customer Service Policy explains how customer support requests are managed.
When a question relates specifically to one of these areas, the relevant policy provides additional guidance.
24. UPDATES TO THESE TERMS
We may revise these Terms of Use from time to time as our website, products, services, technology, and customer experience develop.
The current version displayed on the website explains the terms that apply to use of the website.
We encourage customers to review these Terms of Use together with other store policies whenever they have questions about using our services.
25. CONTACT US
If you have questions about these Terms of Use or need assistance with the website, a product, an order, shipping, a return, or a refund, please contact us through the Contact Us page.
Providing clear and relevant information can help us understand your request and respond more efficiently.
Our goal is to keep the website easy to use, the shopping experience transparent, and customer support accessible whenever help is needed.
