Clear terms for a simple and confident shopping experience.
These Terms of Purchase explain the conditions that apply when you place an order through our website. They cover product information, pricing, payment, order processing, shipping, delivery, returns, refunds, cancellations, and customer support. By completing a purchase, you confirm that the information you provide is accurate and that you understand the terms described below.
1. PLACING AN ORDER
When you place an order through our website, you are responsible for reviewing the products selected, quantities, shipping information, contact details, and payment information before completing checkout.
Submitting an order does not necessarily mean that the order has completed fulfillment. Orders may be reviewed for payment confirmation, product availability, address accuracy, or other information reasonably necessary to complete the transaction.
If we need additional information related to your purchase, we may contact you using the contact details provided during checkout.
2. PRODUCT INFORMATION
We aim to present product descriptions, images, features, intended uses, and other shopping information as clearly as possible. Product appearance may vary slightly because of packaging updates, screen settings, photography, manufacturing variations, or other practical factors.
Customers should review the product page and directions before purchase and use. Oral-care products should be used only as intended and according to the instructions provided with the product.
Product descriptions are intended to help customers understand the characteristics and intended use of an item and should not be treated as professional dental or medical advice.
3. PRODUCT AVAILABILITY
Products are offered subject to availability. In some situations, an item may become unavailable after an order is submitted because of inventory changes, fulfillment issues, or unusually high demand.
If we cannot fulfill an item from an order, we may contact the customer and provide an appropriate resolution. This may include cancelling the unavailable item and issuing the applicable refund.
We may also limit quantities when reasonably necessary to maintain product availability or protect the integrity of the shopping experience.
4. PRICES AND CURRENCY
All product prices and transactions on our website are presented in USD.
The price displayed during checkout is the price used for the transaction, subject to any valid discount or promotion applied before the order is completed.
Prices may change from time to time. A later price change does not normally change the price of an order that has already been successfully completed.
If a payment provider converts USD into another currency for a customer, the provider may use its own exchange rate or conversion process. Any provider-level currency conversion is separate from the prices displayed by our store.
5. DISCOUNTS AND PROMOTIONS
We may offer discounts, promotional pricing, special offers, or promotional codes from time to time. Promotions may have their own eligibility requirements or product restrictions.
A discount must generally be applied during checkout before the order is completed. Discounts that were not applied to a completed purchase cannot always be added afterward.
If more than one promotion is available, promotions may not always be combined. The checkout experience will show the discount applied to the order before payment is completed.
6. PAYMENT
Payment must be successfully authorized before an order can proceed through fulfillment. Available payment methods are displayed during checkout.
Payment processing may be handled by third-party payment providers. These providers may perform authorization, verification, fraud screening, and other transaction-related processes.
If a payment is declined or cannot be verified, the order may not be completed. Customers should contact their payment provider if a payment method is rejected for reasons that are controlled by that provider.
7. ORDER CONFIRMATION
After a purchase is completed, order confirmation information may be provided using the contact information entered during checkout.
Customers should review the confirmation information and contact us through the Contact Us page as soon as possible if they notice an error.
An order confirmation records the purchase request and transaction details but does not prevent us from contacting the customer if additional information is reasonably required to complete fulfillment.
8. ORDER PROCESSING
Orders are generally prepared for shipment within 1 to 3 days.
Processing time is separate from delivery time and includes activities such as confirming the order, preparing products, completing fulfillment, and transferring the package to the shipping carrier.
Processing may occasionally require additional time because of order volume, product availability, payment verification, address questions, or other operational circumstances.
9. SHIPPING AND DELIVERY
Estimated delivery is generally 6 to 12 days after shipment.
Delivery time is an estimate rather than a guaranteed arrival time. Actual delivery may be affected by carrier operations, transportation disruptions, customs processing, weather, local delivery conditions, address issues, or other circumstances outside our reasonable control.
Customers should monitor available tracking information and contact us through the Contact Us page if a shipment appears to have an unusual delivery problem.
10. FREE WORLDWIDE SHIPPING
All products purchased through our website qualify for free worldwide shipping.
Customers are not charged a standard shipping fee for eligible orders. Our goal is to keep the checkout experience simple and allow customers to shop without an additional standard delivery charge being added to the order.
11. DUTIES AND TARIFFS
Applicable duties and tariffs associated with delivery are covered by us. Customers are not expected to pay additional import duties or tariff charges for their order.
If you receive an unexpected request for an import-related payment that appears to relate to an order from our store, contact us through the Contact Us page before making the payment so that we can review the situation.
12. SHIPPING INFORMATION
Customers are responsible for entering a complete and accurate shipping address during checkout. Please carefully review the recipient name, street address, apartment or unit details, postal code, telephone number, and other relevant information.
Incorrect or incomplete information may cause delays, failed delivery attempts, returned packages, or delivery to an unintended location.
If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to assist before shipment, but changes cannot be guaranteed after fulfillment has begun.
13. TRACKING
When tracking information is available, it may be provided after shipment. Tracking updates can take time to appear after a shipping label is created or while a package moves between carrier facilities.
A period without a tracking update does not necessarily mean the shipment has been lost.
If tracking information indicates an unusual problem or appears inactive for an extended period, contact us through the Contact Us page so that we can review the available shipment information.
14. DELIVERY ISSUES
If tracking indicates that an order has been delivered but you cannot locate the package, check the delivery area, mailbox, reception area, household members, neighbors, parcel lockers, or other secure locations where the carrier may have left it.
If the package still cannot be found, contact us with the relevant order and tracking information.
For packages that appear delayed, lost, returned, or otherwise affected by a delivery issue, we may review carrier and fulfillment information before determining the appropriate resolution.
15. DAMAGED, INCORRECT, OR MISSING ITEMS
If your order arrives damaged, contains an incorrect product, or is missing an item, contact us through the Contact Us page as soon as reasonably possible.
We may request order details, photographs of the product or packaging, shipping information, or other reasonable supporting information to help confirm the issue.
After reviewing the request, we will determine an appropriate resolution based on the circumstances and our applicable store policies.
16. 60-DAY RETURN PERIOD
We offer a 60-day return period. Customers who want to request a return should contact us through the Contact Us page within 60 days of receiving the order.
Return eligibility depends on the applicable conditions described in our Refund Policy. Because some oral-care products are personal-use items, products that have been opened, used, altered, or damaged after delivery may not qualify for a standard change-of-mind return.
Please contact us before sending an item back and follow the return instructions provided for the request.
17. REFUNDS
Eligible refunds are processed according to our Refund Policy.
Once a refund has been processed, it generally takes 5 to 10 days for the funds to appear through the original payment method. The exact timing can vary depending on the payment provider or financial institution.
Refunds are normally issued to the original payment method used for the purchase. If the expected processing period has passed, customers may contact us through the Contact Us page and may also need to check with their payment provider.
18. REFUND AMOUNTS
An approved refund is generally based on the amount actually paid for the eligible product or the portion of an order approved for refund.
If a product was purchased at a discounted price, an eligible refund is based on the amount paid rather than a different or later product price.
All refunds are processed in relation to transactions presented in USD. A customer's financial institution may display a different converted amount if it applies its own currency conversion process.
19. CANCELLATIONS
If you want to cancel an order, contact us through the Contact Us page as soon as possible.
Because orders may enter processing shortly after purchase, we cannot guarantee cancellation once fulfillment has begun. If an order has already been shipped, it generally cannot be cancelled while in transit.
After delivery, an eligible item may be returned according to the 60-day return period and the conditions of our Refund Policy.
20. ORDER CHANGES
If you need to request a change to an order, including a product, quantity, or shipping detail, contact us as soon as possible.
We will make reasonable efforts to assist if fulfillment has not progressed too far, but changes cannot be guaranteed once processing has begun.
If a requested change cannot be completed before shipment, available options will depend on the order status and applicable return conditions.
21. PERSONAL-USE PRODUCTS
Some products sold through our website are intended for personal oral-care use. For hygiene and product-integrity reasons, opened or used personal-use products may have different return eligibility from unopened products.
Customers should review product descriptions and directions carefully before opening or using an item.
If a product arrives damaged, incorrect, or with a verified fulfillment problem, contact us even if the item would normally be subject to personal-use return restrictions. We will review the specific circumstances.
22. RESPONSIBLE PRODUCT USE
Customers are responsible for reading and following product directions and using products only for their intended purpose.
Individual experiences with oral-care products may vary. If you experience significant discomfort or an unexpected reaction, discontinue use and seek appropriate professional guidance when necessary.
Customer service can assist with order and product-information questions but does not provide professional dental or medical diagnosis or treatment.
23. FRAUD PREVENTION AND ORDER VERIFICATION
We may review orders or customer service requests when information appears inconsistent, incomplete, unusual, or potentially unauthorized.
Reasonable verification may be requested before an order is fulfilled, modified, replaced, returned, or refunded. This process is intended to protect customers and the store from unauthorized transactions and misuse.
Orders that cannot be reasonably verified may be delayed or cancelled, with the appropriate payment resolution provided when applicable.
24. FAIR USE OF PROMOTIONS, RETURNS, AND REFUNDS
Promotions, returns, refunds, replacements, and customer service processes are intended for legitimate customer use.
We may review patterns involving repeated claims, inconsistent information, altered supporting materials, unauthorized transactions, or other activity that reasonably suggests misuse.
Where additional review is needed, we may request information relevant to the order before completing a refund, replacement, or other resolution.
25. CUSTOMER COMMUNICATION
We may contact customers using the information provided during checkout when communication is reasonably necessary for payment confirmation, fulfillment, shipping, delivery, returns, refunds, or customer support.
Customers should provide accurate contact information and monitor messages related to their orders.
A delay in responding to a request for information may affect our ability to complete fulfillment or resolve an order issue promptly.
26. CONTACT US
Questions about an order, product, payment, shipment, return, refund, cancellation, or other purchase-related matter should be submitted through the Contact Us page.
When contacting us about an existing order, provide the relevant order information and a clear description of your question or concern. Depending on the issue, we may request photographs, tracking information, or other reasonable supporting details.
Clear and complete information helps us review customer requests efficiently and provide the appropriate next step.
27. RELATED STORE POLICIES
These Terms of Purchase should be read together with the other policies made available on our website, including the Shipping Policy, Refund Policy, Privacy Policy, Customer Service Policy, and Terms of Use where applicable.
More specific policies may provide additional information about a particular part of the shopping experience. For example, return eligibility and refund procedures are explained in greater detail in the Refund Policy, while fulfillment and delivery information is explained in the Shipping Policy.
28. UPDATES TO THESE TERMS
We may update these Terms of Purchase from time to time to reflect changes in products, store operations, fulfillment processes, customer service practices, or the shopping experience.
The current version displayed on the website describes the purchase terms that customers should review when shopping with us.
