Simple returns. Clear refunds. Shop with confidence.
We want you to feel confident when shopping with us. If something is not right with your order, this Refund Policy explains our return and refund process, including the 60-day return period, eligibility requirements, damaged or incorrect items, cancellations, and refund processing.
1. 60-DAY RETURN POLICY
We offer a 60-day return period. If you would like to request a return, please contact us through the Contact Us page within 60 days of receiving your order.
To help us review your request, please provide the relevant order information and a clear explanation of the reason for the return. Depending on the situation, we may also request photographs or other information that reasonably helps us confirm the condition of the product and the details of the request.
Please contact us before sending any item back. Returns sent without following the provided return instructions may be difficult to identify and may delay processing.
2. RETURN ELIGIBILITY
To be eligible for a standard return, the product should generally be in its original condition and include the original packaging and any items that were supplied with it.
Because some oral-care products are personal-use items, return eligibility may depend on whether the product has been opened, used, damaged after delivery, or otherwise cannot reasonably be accepted for return. If you are unsure whether your item qualifies, contact us through the Contact Us page before returning it.
We review return requests based on the condition of the item, the reason for the request, and the information provided by the customer.
3. HOW TO REQUEST A RETURN
To start a return request, contact us through the Contact Us page. Please provide your order information, the item you want to return, and the reason for the request.
Our customer service team will review the information and provide the appropriate next steps when the return is eligible. Please follow the return instructions carefully and use the return destination provided for your specific request.
Do not send products to an address found elsewhere or return an item without receiving the applicable instructions. This helps us correctly identify the package and process the request.
4. DAMAGED ITEMS
If your order arrives damaged, please contact us through the Contact Us page as soon as reasonably possible after discovering the issue. Include your order details and a description of the damage.
We may request clear photographs of the product, packaging, shipping label, or other relevant details. This information helps us understand what happened and determine an appropriate resolution.
After reviewing the request, we may offer a replacement, refund, or another appropriate solution depending on the circumstances.
5. INCORRECT ITEMS
If you receive a product that is different from the item you ordered, please contact us through the Contact Us page. Provide your order information and details about the product received.
We may ask for photographs of the item and packaging to confirm the issue. Once the situation has been reviewed, we will provide instructions and an appropriate resolution.
Customers should not be expected to keep an incorrect item as the only solution when the shipping error is confirmed.
6. MISSING ITEMS
If your package arrives but an item from your order is missing, contact us through the Contact Us page and provide the relevant order information.
We may review fulfillment records, shipment details, package information, and any supporting information available. In some cases, we may ask for photographs of the package and its contents.
If we confirm that an item was omitted from the shipment, we will determine an appropriate resolution, which may include sending the missing item or issuing a refund for that item.
7. PRODUCTS DAMAGED AFTER DELIVERY
Our damaged-item process is intended for products that arrive damaged or defective. Damage caused after successful delivery by misuse, improper storage, accidental damage, failure to follow product directions, or other customer-related circumstances may not qualify for a refund or replacement.
If you are unsure why a product has been damaged or whether your situation qualifies, contact us with relevant details so we can review the request.
8. CHANGE OF MIND RETURNS
If you change your mind about a purchase, you may request a return within the 60-day return period. Standard eligibility conditions apply.
For personal-use oral-care products, items that have been opened or used may not qualify for a change-of-mind return because of hygiene and product-integrity considerations. We recommend reviewing product descriptions and intended uses carefully before opening a product if you are uncertain about keeping it.
Contact us through the Contact Us page for return instructions before sending anything back.
9. NON-RETURNABLE ITEMS
Certain items may not be eligible for return when they have been opened, used, altered, damaged after delivery, or are no longer in a condition suitable for return. Items that present hygiene concerns after opening may also be ineligible for a standard return.
Products obtained through unauthorized activity, fraudulent transactions, abusive return behavior, or other misuse of our return process may not qualify for a refund.
If an item arrived damaged, incorrect, or with another verified fulfillment issue, contact us even if the product would normally fall within a restricted return category. We will review verified order problems based on their circumstances.
10. RETURN SHIPPING
Return shipping arrangements depend on the reason for the return and the instructions provided for the specific request.
If a return is required because we confirmed that an incorrect or damaged item was sent, we will provide information about the appropriate return process when applicable.
For standard change-of-mind returns, any return shipping responsibility will be explained during the return authorization process. Please do not send a package before receiving return instructions.
11. REFUND PROCESSING
Once an eligible return is received and reviewed, or once another refund request has been approved, we will process the applicable refund.
After the refund has been processed, it generally takes 5 to 10 days for the funds to appear through the original payment method. The exact timing can vary depending on the payment provider or financial institution.
Refunds are normally returned to the original payment method used for the purchase. If you believe the expected processing period has passed, contact us through the Contact Us page and consider checking with your payment provider for additional processing information.
12. REFUND AMOUNT
Approved refunds are generally based on the amount paid for the eligible returned item or the portion of an order approved for refund.
All store prices and transactions are presented in USD. If your payment provider converted the transaction into another currency, differences caused by exchange rates or provider-level conversion practices may affect the amount displayed by your financial institution after a refund.
Applicable duties and tariffs associated with delivery are covered by us, and all products qualify for free worldwide shipping.
13. PARTIAL REFUNDS
In some situations, a partial refund may be appropriate instead of a full refund. This may occur when only part of an order is affected, when only certain items qualify for a refund, or when the circumstances support a partial resolution.
If a partial refund applies, we will explain the relevant resolution after reviewing the request.
14. CANCELLATIONS
If you want to cancel an order, contact us through the Contact Us page as soon as possible.
Orders are generally prepared for shipment within 1 to 3 days, so an order may enter fulfillment soon after it is placed. We will make reasonable efforts to accommodate cancellation requests before fulfillment is completed, but cancellation cannot be guaranteed after an order has entered processing or has been shipped.
If an order can no longer be cancelled, you may request a return after delivery if the item qualifies under this Refund Policy.
15. ORDER CHANGES
If you need to change an item, quantity, shipping information, or other order detail, contact us as soon as possible through the Contact Us page.
Changes are not guaranteed once fulfillment has begun. If a requested modification cannot be completed before shipment, the available options will depend on the status of the order and the applicable return conditions.
16. DELIVERY ISSUES
Orders are generally prepared for shipment within 1 to 3 days, and estimated delivery is generally 6 to 12 days. Delivery estimates are not guaranteed arrival times and may occasionally be affected by carrier operations or other transportation circumstances.
If tracking information indicates an unusual delivery issue, or if you believe your package has been lost, contact us through the Contact Us page. We may review tracking information and other shipment details before determining the appropriate resolution.
A delayed shipment does not automatically mean the package is lost. We may need to allow reasonable time for the carrier information to update or for an investigation to be completed.
17. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for entering accurate and complete shipping information during checkout. Incorrect addresses, missing apartment information, incorrect contact details, or other address errors may cause delays, failed deliveries, or returned packages.
If you notice an error, contact us as soon as possible. We will try to assist when the order has not yet been shipped, but changes cannot be guaranteed after fulfillment begins.
Refund or reshipment options for packages affected by incorrect customer-provided information will depend on the shipment status and the circumstances of the case.
18. UNCLAIMED OR RETURNED PACKAGES
If a package is returned because it was not accepted, collected, or successfully delivered, contact us through the Contact Us page.
We will review the shipment status and determine the available options. Depending on the circumstances, the order may be eligible for a refund, reshipment, or another resolution after the returned package has been identified and reviewed.
19. PROMOTIONAL AND DISCOUNTED ITEMS
Products purchased during promotions or at discounted prices remain subject to this Refund Policy unless a specific product page clearly states otherwise.
If an eligible refund is approved for a discounted product, the refund is based on the amount actually paid for the item rather than its original or non-discounted price.
Discounts that were not applied to the original purchase generally cannot be added retroactively after an order has been completed.
20. EXCHANGES
If you want a different product, contact us through the Contact Us page so we can review the available options.
Depending on the item and circumstances, the simplest process may be to return an eligible product and place a separate order for the preferred item. Any return must meet the applicable conditions of this Refund Policy.
21. FAIR USE OF THE RETURN AND REFUND PROCESS
We want our 60-day return policy to give customers confidence when shopping. At the same time, return and refund processes must be used fairly.
We may review unusual patterns such as repeated claims involving the same order, inconsistent information, altered supporting materials, unauthorized payment activity, or other behavior that reasonably suggests misuse.
We may request additional information before approving a refund, replacement, or return when verification is reasonably necessary.
22. CONTACT US
If you need help with a return, refund, damaged product, incorrect item, missing item, cancellation, or other order concern, please contact us through the Contact Us page.
Include the relevant order information and a clear description of the issue. Providing complete information at the beginning of your request can help us review the matter more efficiently.
Our goal is to make the process clear and practical while providing a fair resolution for eligible requests.
