Clear shipping information for a smoother delivery experience.
We want the delivery experience to be clear and straightforward from the moment your order is placed. This Shipping Policy explains order processing, estimated delivery times, tracking, address information, delivery issues, duties and tariffs, and other important details related to receiving your order.
1. ORDER PROCESSING
Orders are generally prepared for shipment within 1 to 3 days after a successful order is placed. Processing time is the period used to confirm order information, prepare products, complete fulfillment, and hand the package to the shipping carrier.
Processing time is separate from estimated delivery time. In some circumstances, processing may take longer because of unusually high order volume, product availability, order verification, address questions, or other operational circumstances. If additional information is needed to process an order, we may contact the customer using the information provided during checkout.
2. ESTIMATED DELIVERY TIME
Estimated delivery is generally 6 to 12 days after shipment. This timeframe is provided as an estimate to help customers understand the expected delivery period.
Delivery times are not guaranteed. Actual transit time may vary depending on destination, carrier operations, transportation conditions, customs processing, local delivery networks, weather disruptions, peak shopping periods, or other circumstances outside our reasonable control.
A package arriving later than the estimated timeframe does not automatically mean that it has been lost. Tracking information and carrier updates should be reviewed when available.
3. SHIPPING DESTINATIONS
We serve customers in multiple regions and work with shipping and fulfillment providers capable of delivering orders to a wide range of destinations.
Availability may depend on whether a valid delivery service is available for the shipping address entered during checkout. Certain remote locations, restricted destinations, or addresses that cannot be serviced by available carriers may require additional review.
If we are unable to fulfill an order to the address provided, we may contact the customer to discuss the available options.
4. DUTIES AND TARIFFS
Applicable duties and tariffs associated with the delivery of an order are covered by us. Customers are not expected to pay additional import duties or tariff charges for their order.
If you receive an unexpected request for an import-related payment that appears to be connected with your order, please contact us through the Contact Us page before making the payment. Provide relevant shipment or carrier information so that we can review the situation.
5. ORDER TRACKING
When tracking information is available, it may be provided after the order has been shipped. Tracking allows customers to follow the progress of a shipment through the carrier network.
Tracking information may not update immediately after a shipping label is created. It can take time for the carrier to receive the package, scan it into the network, and display the first movement.
There may also be periods during international or long-distance transportation when tracking activity appears unchanged. This does not necessarily indicate a problem with the shipment.
6. TRACKING INFORMATION THAT HAS NOT UPDATED
If tracking information has not updated for a period of time, the package may still be moving between carrier facilities or awaiting the next scan.
Customers are encouraged to allow reasonable time for tracking information to refresh. If the shipment appears to have stopped moving for an unusually long period or the tracking information indicates a specific problem, contact us through the Contact Us page.
We may review the available shipment information and, where appropriate, work with the relevant fulfillment or shipping provider to better understand the status of the package.
7. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully review the recipient name, street address, apartment or unit information, city, postal code, telephone number, and other relevant delivery details before completing an order.
Incorrect or incomplete address information can result in delivery delays, failed delivery attempts, packages being returned, or packages being delivered to an unintended location.
If you notice an address error after placing an order, contact us through the Contact Us page as soon as possible. We will make reasonable efforts to help if the order has not yet been processed or shipped, but address changes cannot be guaranteed once fulfillment has begun.
8. ADDRESS CHANGES AFTER SHIPMENT
Once an order has been shipped, we may not be able to change the delivery address. Shipping carriers may also have restrictions on redirecting packages after they enter the delivery network.
If you need to request an address change after shipment, contact us through the Contact Us page. We will review the shipment status and explain any available options.
We cannot guarantee that a carrier will be able to redirect an order that has already been dispatched.
9. DELIVERY ATTEMPTS
Depending on the destination and carrier, a delivery may require access to the delivery location, recipient availability, or other local delivery conditions.
If a carrier is unable to complete delivery, it may make another attempt, leave instructions, hold the package at a local facility, or return the shipment according to its delivery procedures.
Customers should review tracking updates and carrier notices when available. If a package requires collection or another customer action, completing that action promptly can help prevent the shipment from being returned.
10. PACKAGES MARKED AS DELIVERED
If tracking information shows that a package has been delivered but you cannot locate it, first check the delivery area, mailbox, reception area, building entrance, household members, neighbors, or other secure locations where the carrier may have left the package.
Carrier tracking can occasionally update shortly before the package is physically accessible to the recipient. Allowing a reasonable amount of time may resolve the issue.
If the package still cannot be located, contact us through the Contact Us page with your order information and relevant tracking details. We will review the available information and determine the appropriate next steps.
11. DELAYED SHIPMENTS
Although most orders are expected to arrive within the estimated delivery period, delays can occasionally occur.
Possible causes include transportation disruptions, carrier network congestion, customs processing, local delivery conditions, weather, operational interruptions, incorrect address information, or periods of unusually high shipping volume.
If your shipment is delayed, tracking information may provide the most current carrier status. You may also contact us through the Contact Us page if the delay appears unusual or if you need assistance understanding the shipment status.
12. LOST PACKAGES
If tracking information suggests that a package may have been lost during transportation, contact us through the Contact Us page.
We may need to review tracking history, fulfillment information, carrier records, and other relevant details before determining whether a shipment should be considered lost.
Where appropriate, a carrier inquiry or investigation may be required. Once the circumstances have been reviewed, we will determine the available resolution based on the shipment status and applicable store policies.
13. DAMAGED PACKAGES
If your package arrives visibly damaged, please inspect the contents carefully. If a product inside the shipment is damaged, contact us through the Contact Us page and provide your order details and a description of the issue.
We may request photographs of the product, external packaging, internal packaging, shipping label, or other relevant details. These materials can help us determine whether the damage occurred during fulfillment or transportation.
Verified damaged-item requests will be handled according to the applicable Refund Policy and customer service procedures.
14. INCORRECT OR MISSING ITEMS
If your package arrives with an incorrect product or an item is missing from the order, contact us through the Contact Us page.
Please provide the relevant order details and explain which product is incorrect or missing. We may request photographs of the products and packaging to help review the fulfillment issue.
After the information has been reviewed, we will determine an appropriate resolution according to the circumstances.
15. RETURNED TO SENDER
A shipment may be returned to the sender if the carrier cannot complete delivery. This can happen because of an incomplete or incorrect address, repeated unsuccessful delivery attempts, failure to collect a package, carrier restrictions, or other delivery issues.
If tracking shows that your package is being returned, contact us through the Contact Us page. We will review the shipment status after the return is confirmed and explain the available options.
Depending on the circumstances, the appropriate solution may involve reshipment, a refund, or another resolution under the applicable store policies.
16. MULTIPLE-PACKAGE ORDERS
In some cases, products from the same order may be fulfilled or transported separately. This means items may arrive in more than one package and may not be delivered at exactly the same time.
When separate tracking information is available, each shipment may have its own tracking activity and delivery status.
If you receive only part of an order, review any available shipment information before reporting an item as missing. If you still believe an item is missing after reviewing the available details, contact us through the Contact Us page.
17. DELIVERY TO SECURE OR SHARED LOCATIONS
Customers using apartment buildings, offices, reception desks, mailrooms, parcel lockers, shared residences, or other managed delivery locations should ensure that the address information is complete and that the location can accept packages.
Once a carrier records successful delivery to the address or authorized receiving location, access to the package may depend on the procedures of the building, reception service, mailroom, locker provider, or other local receiving arrangement.
If you experience difficulty locating a package at a shared delivery location, check with the relevant building or receiving service before contacting us.
18. SHIPPING INFORMATION AND CUSTOMER COMMUNICATION
We may use the contact information provided with an order to communicate important shipping information, request clarification, or provide updates related to fulfillment and delivery.
Customers should ensure that the email address, telephone number, and other contact information entered during checkout are accurate.
If we request information that is necessary to complete fulfillment or resolve a shipping issue, delays in receiving that information may affect processing or delivery.
19. ORDER CANCELLATIONS BEFORE SHIPMENT
If you want to request cancellation of an order, contact us through the Contact Us page as soon as possible.
Because orders are generally prepared for shipment within 1 to 3 days, fulfillment may begin shortly after an order is placed. We will make reasonable efforts to accommodate cancellation requests before shipment, but cancellation cannot be guaranteed once processing has begun.
Orders that have already been shipped cannot normally be cancelled in transit. After delivery, eligible items may be handled according to our Refund Policy.
20. DELIVERY ISSUES CAUSED BY CUSTOMER-PROVIDED INFORMATION
Delivery problems caused by incomplete, inaccurate, or outdated information entered during checkout may require additional review.
If a package cannot be delivered because of customer-provided address information, the available options will depend on the shipment status, whether the package is recoverable, and whether it has been returned.
Customers should contact us through the Contact Us page so we can review the circumstances before any reshipment or refund decision is made.
21. SHIPPING SUPPORT
If you have questions about processing, tracking, delivery, damaged shipments, missing items, incorrect items, or another shipping-related concern, please contact us through the Contact Us page.
Include your relevant order information and a clear explanation of the issue. Tracking details, photographs, or other shipment information may also be helpful depending on the situation.
Providing complete information can help us review the request more efficiently and determine the appropriate next step.
22. POLICY UPDATES
We may update this Shipping Policy from time to time to reflect changes in fulfillment practices, carrier operations, delivery processes, or the customer experience.
The version displayed on our website represents the current shipping information. Customers are encouraged to review the Shipping Policy when placing an order or when they have questions about fulfillment and delivery.
